CHC Certificate Programs

Approved Administrator Training by

Colorado Department of Public Health and Environment

Administrator Training for 'All Agency Types' now located at the CHC Virtual Classroom: 




Established in 2008, CHC is the first local company with 

CDPHE-approved (Colorado's Health Department)

home health and home care Administrator training programs.


  • CHC provides Administrator Training and Education

  • Written by Home Care Experts for Home Care Administrators

  • CHC knows compliance since we are former owners, operators, administrators and Health Department Surveyors

  • After taking CHC courses, the learner better understands the many tasks and functions of the Administrator role

  • CHC studies new regulations and best practices on an ongoing basis for Administrator compliance

  • Compliance is required in Governance, Oversight, Quality management, Finance, Operations, Human resources, and more!

After taking our classes,

the Administrator will not only know what to do,

but will be more effective in their role of a Home Care Administrator.

Colorado owned, operated and experience.


Each year CHC provides education and training to hundreds of home care agency Administrators,

their staff of nurses, therapists, aides and personal caregivers who provide in-home services to the

infirm, chronically ill and disabled.

CHC helps such agencies contribute directly to the health of individuals and groups living in the community. 


Below is the regulatory language from 6 CCR 1011-1, Chapter 26 for Administrators and Managers.

Skilled HCA Administrator Requirements: First-time Administrator & Alternate or

Two (2) years since holding the position:

A. First month of employment

1. Complete eight (8) clock hours of educational training in the administration of an agency 

2. The eight (8) clock hours shall include, at a minimum, the following topics:

a. Home care overview, 

b. Information on the licensing standards for the agency; and 

c. Information on state and local laws applicable to the agency. 

B. Before the end of the first 12 months after designation to the position. 

1. Complete a total of 24 hours of training in the administration of an agency before the end of the first 12 months after designation to the position.

2. The additional 16 clock hours shall include the following subjects and may include other topics related to the duties of an administrator: 

a. Consumer rights, governing body and administrator responsibilities, professional advisory committee, quality management plans, occurrence reporting, and complaint investigation and resolution process, 

b. Personnel qualifications, experience, competency and evaluations, 

c. Financial management, 

d. Ethics in healthcare, 

e. Needs of the fragile, ill and physically and cognitively disabled in the community setting with special training and staffing considerations, 

f. Behavior management techniques,

g. Staffing methodologies and oversight of scheduling, 

h. Staff training and supervision, and 

i. Limitations of personal care versus health care services. 

j. Understanding Financial & Health Care Management

Skilled HCA Administrator Requirements: Current Administrators & Alternates who have completed the above:

A. Complete 12 clock hours of continuing education within each 12- month period beginning with the date of designation.

1. The education shall include at least two (2) of the following topics and may include other topics related to the duties of the administrator. 

a. Any of the topics listed under the initial training requirements, 

b. Development and implementation of agency policies, 

c. Healthcare management, 

d. Ethics,

e. Quality improvement, 

f. Risk assessment and management, 

g. Financial management, 

h. Skills for working with consumers, families and other professional service providers, 

i. Community resources, 

j. Marketing. 

Non-Medical HCA Administrator Requirements 

A.  Be at least 21 years of age, possess a high school diploma or GED, and at least one (1) year documented supervisory experience in the provision of personal care services; 

B.  Be able to communicate and understand return communication effectively in exchanges between the consumer, family representatives, and other providers; 

C.  Have successfully completed an eight (8) hour agency manager training course. Additional related annual training that equals 12 hours shall be required in the first year and annually thereafter; 

(2) Instruction includes, at a minimum, discussion of each the following topics: 

a) Home care overview including other agency types providing services and how to interact and coordinate with each including limitations of personal care versus health care services,

b) Regulatory responsibilities and compliance including, but not limited to,

(i) Consumer rights, 

(ii) Governing body responsibilities

(iii) Quality management plans, 

(iv) Occurrence reporting, and 

(v) Complaint investigation and resolution process. 

c) Personnel qualifications, experience, competency and evaluations, staff training and supervision,

d) Needs of the fragile, ill and physically and cognitively disabled in the community setting regarding special training and staffing considerations, and

e) Behavior management techniques. 


Health Care Compliance Association Member

Health Care Compliance Association

Colorado Health Care Training and ConsultingColorado Health Care Training and Consulting is the first and only local education company with CDPHE-approved home care training programs.  

Accreditation Statement:  Colorado Health Care Training is accredited as a provider of continuing home care education by the Colorado Department of Public Health and Environment.

Statement of Contact Hours:  This 24 contact hour educational activity is provided by Colorado Health Care Training and Consulting.

This certificate program has been approved by the Colorado Department of Public Health and Environment to provide home care administrators, managers and alternates with 24 clock hours of continuing education credit. After completion of the courses, passing each course post-test with an 80% or better, and completion of the course evaluation, a course completion certificate is issued.

Conflict of Interest:  It is the policy of Colorado Health Care Training and Consulting to require our continuing education program faculty and planning committee members to disclose any financial relationships with companies providing program funding or manufacturers of any commercial products discussed in the program.  The program faculty report that they do not have financial relationships with manufacturers of any commercial products they discuss in the program.


All workshop topics below are CDPHE- approved for ongoing and annual Continuing Education requirements for Administrator, Managers and Alternates.
Please note: agenda and/or speakers may vary slightly for each Workshop.

Basic Administrator/Manager Workshop 
(First 4 hours of required initial 8 hours)
1. Home Care Overview
2. Types of Providers
3. Start-up: Overview of Requirements & Resources available
4. Administrator/Manager Responsibilities
5. Overview: Owner/Operator Skill Requirements
6. Colorado Licensure: Types, Requirements, Enforcement of Standards
7. Minimum Policy & Procedure Set for All Agency Types
8. Care Coordination: Internal, External, Training of Staff, Working with Other Professional Service Providers. Limitations of Personal Care versus Skilled Care
10. Responsibility and Compliance Evidence with Relevant Law and Regulation
11. Key Federal Regulations Affecting the Aged, Ill, Disabled
12. Consumer Satisfaction: Colorado Standards, CAHPS
13. Consumer Rights: Assurances, How to Demonstrate Consumer Understanding
14. Advance Directives
15. At Risk Adults, Elder Mistreatment, Abuse, Neglect, Financial Exploitation, Investigation, Reporting, APS, Chapter II SB 13-111 in effect July 1, 2013
Basic Administrator/Manager Workshop
(Second 4 hours of required initial 8 hours)
16. Governing Body, Legal Responsibility & Authority
17. Oversight of Policies and Procedures
18. Job Descriptions
19. Administrator/Alternate Administrator, Credentials
20. Overall Operation of Agency, including Implementation of Budgeting and Accounting System
21. Annual Program Evaluation and Meaning of Adequate, Appropriate, Effective, Efficient
22. Professional Advice, Professional Advisory Committee Membership and Responsibilities
23. Organization Chart Standards
24. Complaints/Occurrences/Incidents: Reporting, Investigation & Resolution
25. Quality Management Program-Colorado Requirements, Best Practices
26. Risk Management, Outcome Based Quality Improvement
Additional Training Topics 
(May be presented in any combination or order via interactive Webinar or Workshop)
27. Key Policy and Procedures  : Admission, Discharge, Ongoing Training for Safe and Adequate Care
28. Factors Affecting Agency Purpose and Key Policies & Procedures
29. Personnel: Recruitment, Qualifications, Experience, Selection, Competency, Duties,
30. Orientation of New Staff, Regularly Scheduled In-Service Education Programs, Opportunities for Continuing Education
31. Personnel Supervision and Ongoing Training
32. Personnel Record Content and Policies, Criminal History Checks
33. Consumer Record Content and Policies
34. Ethics: How the Ethical Culture of the Agency Impacts Operations
35. Staffing methodologies and oversight of scheduling: How to evidence compliance
36. Initial and Comprehensive Assessment
37. Plan of Care
38. Care Coordination and Communication
39. Ongoing Review: Plan of Care and Discharge
40. Medication Management
41. Extended Care
42. Skilled Nursing
43. SN Supervision and Delegation Rules in Colorado
44. Certified Nurse Aide Orientation, Training, Supervision
45. Certified Nurse Aide Written Assignment
46. Therapy & Medical Social Services
47. Therapy Services and Supervision
48. PCW/Homemaker Orientation, Training, Supervision
49. PCW/Homemaker Written Assignment
50. The Survey: Initial, Ongoing, Complaint-initiated
51. Needs of fragile, ill and physically and cognitively disabled in the community setting with special training and staffing considerations
52. Behavior Management Techniques
53. Consumer-centered Care/Services, Psychosocial Indicators
54. Annual Operating Budget and Capital Expenditure Plan
55. Financial Management, Cost Reporting, Maximizing Revenues
56. Implementing a Budgeting and Accounting System
57. Marketing, Expansion & Service Offering Strategies
58. Marketing, Advertising and Promotional Information of Care, Treatment and Services Provided
59. Stark Rules
60. Audits: RAC,
61. Preventive Services: Risk factors, Frequency
62. Money Follows the Person and Other Trends in Medicare/Medicaid
63. Administrator/Manager – recap of overall responsibility
64. PAC/Gov Board
65. Emergency Preparedness
66. Infection Control
67. Communicable Disease Prevention & Management
68. Fall Prevention Awareness
69. Skills and Teaching for Consumers, Authorized Representatives, Families and Other Professional Service Providers
70. Community Resources for the Medical and Nonmedical Consumer
71. Change in Condition
72. Complaint Investigation
73. Adult Protective Services
74. Abuse and Neglect
75. Depression Awareness
76. Mental Illness
77. Dementia-Encouraging and Maintaining Cognitive Ability
78. Consumer Rights
79. Consumer- and Family-Centered Care 
80. Boundaries
81. Restraint Policy
82. Aging Process
83. Grieving
84. Psychosocial Environment
85. Conflict Resolution
86. Workplace Violence
87. Sexual Harassment in the Workplace
88. Management Styles
89. Empowerment Techniques for Staff Building
90. Productive Communication with Employees