Telephone Orders

We Accept:

Privacy Policy
Returns & Exchanges
CDPHE-approved Complaint & Incident Processing Part 2 Pricing
Quantity: 1+
CDPHE-approved Complaint & Incident Processing Part 2 $150.00 (Each)

CDPHE-approved Complaint & Incident Processing Part 2
CDPHE-approved Complaint & Incident Processing Part 2 CDPHE-approved training Complaint and Incident Processing – Part 2 in a video with Jennifer Windram, RN, BSN and former CDPHE Surveyor.

Workshop Goals
Attendees will learn skills and tools necessary to apply State Licensure rules in appropriately investigating, resolving, and documenting complaints and incidents.

Workshop Content

Conducting a thorough investigation and finding the best resolution
Common survey focus areas and frequently cited deficiencies
Incorporating complaints, incidents and occurrences into your QMP
Group activities and discussion
Questions & Answers

After this course, you will be able to:

 Discuss the minimum standards for complaint, incident and occurrence processing
 List at least three current trends in citing deficiencies
 Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
 Discuss policy and procedure requirements for complaint, incident and occurrence processing

Workshop Handouts and Activities
Attendees will receive sample forms, policies and protocols. Real life scenarios and deficiencies will be used to demonstrate requirements for compliance.

Continuing Education Units
Each attendee receives Continuing Education Units for up to two (2) clock hours of education at the completion of the workshop, course evaluation and competency exam.

Who Should Attend
This workshop is appropriate for Medical and Non-Medical Administrators/Managers and Alternates, Agency Owners, Operators, Supervisory Personnel, and Quality Management Personnel.

Kindly note:
1. The link for your class will be emailed to you 24 to 48 hours before the course start. You are responsible for monitoring the email address used in the registration for the course-email-link and notify CHC at least 24 hours before published start time that the link was not received. Failure to provide 24 hour notice results in course forfeiture.
2. Please - TEST YOUR DEVICE BEFORE course start time. The instructor is not available during the training for assistance with your device issues. Using the device you will use for the training, please go to
3. One CEU is 60 minutes. Failure to attend on time and completely each session may result in deduction of CEUs on the final certificate issued. Attendees are expected to be engaged during the entire session and answer any questions asked by the instructor during the training.
4. COURSE MATERIALS are copyrighted. Paid attendees only may use training materials and attend online programs.
Product Price Qty Add To Cart
CDPHE-approved Complaint & Incident Processing Part 2 $150
Details specific to this item will be asked when you add this product to your cart.