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CDPHE-approved Complaint & Incident Processing Part 1 Pricing
Quantity: 1+
CDPHE-approved Complaint & Incident Processing Part 1 $150.00 (Each)

CDPHE-approved Complaint & Incident Processing Part 1
CDPHE-approved Complaint & Incident Processing Part 1 This video program is CDPHE-approved Complaint and Incident Processing – Part 1 with Jennifer Windram, RN, BSN and former CDPHE Surveyor.

Workshop Content
This Certificate Workshop will include the following curriculum, with discussions, presentations, and case studies.

Review of licensing standards for processing of complaints, incidents and occurrences
Complaints vs. Incidents vs. Occurrences – what’s the difference and what’s required?
Formulating policies and procedures for complaint and incident processing
Group activities and discussion
Questions & Answers

After this course, you will be able to:

 Discuss the minimum standards for complaint, incident and occurrence processing
 Identify weakness in your agency relative to commonly cited deficiencies and common survey focus areas
 Discuss policy and procedure requirements for complaint, incident and occurrence processing

Workshop Handouts and Activities
Attendees will receive sample forms, policies and protocols. Real life scenarios and deficiencies will be used to demonstrate requirements for compliance.

Continuing Education Units
Each attendee receives Continuing Education Units for up to two (2) clock hours of education at the completion of the workshop, course evaluation and competency exam.

Who Should Attend
This workshop is appropriate for Medical and Non-Medical Administrators/Managers and Alternates, Agency Owners, Operators, Supervisory Personnel, and Quality Management Personnel.

Kindly note:
1. The link for your class will be emailed to you 24 to 48 hours before the course start. You are responsible for monitoring the email address used in the registration for the course-email-link and notify CHC at least 24 hours before published start time that the link was not received. Failure to provide 24 hour notice results in course forfeiture.
2. Please - TEST YOUR DEVICE BEFORE course start time. The instructor is not available during the training for assistance with your device issues. Using the device you will use for the training, please go to
3. One CEU is 60 minutes. Failure to attend on time and completely each session may result in deduction of CEUs on the final certificate issued. Attendees are expected to be engaged during the entire session and answer any questions asked by the instructor during the training.
4. COURSE MATERIALS are copyrighted. Paid attendees only may use training materials and attend online programs.
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CDPHE-approved Complaint & Incident Processing Part 1 $150
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